Managers and team leaders always have to work closely together to accomplish the organization’s goals. One of the main jobs of managers is to manage and grow the team. And one of the main jobs of team leaders is to implement the growth plan. Managers are judged by their performance, thus managers are always looking to make changes to the team that will increase growth. Managers are big picture leaders with an eye on the details, but they lack the intimate knowledge team leaders have with the end customers. It is therefore very important for managers to consult with team leaders before implementing any major changes to a program or service, as the effects can have a negative impact.
Let’s look a pricing to illustrate the point. Managers may want to change the pricing for a product or service, as doing so will increase revenue. However, without the intimate knowledge of knowing the end customer base, they may mistakenly disregard that increasing pricing may have a negative effect and alienate current and new customers. But, by consulting with team leaders managers ensure that the risk they take is measured and should the new policy backfire, managers will be prepared with a backup plan.
Remember, team leaders are the closest to the end user and thus know them best.