Managers are evaluated by their ability to get their team members to perform at their highest capacity. In order to to do this, managers use KPIs to evaluate their team members work. Typically, each team member has a couple of KPIs that they are asked to achieve by a specific time. For example, the sales manager will have KPIs for each salesperson so that they can ensure that the salespeople are hitting their goals. Most managers will meet with their team and then with each team member to give each team member their KPIs. Team members will go on with their work, and the KPIs will be pulled off the shelf and brought back to life only for the annual performance meeting. However, KPIs should be used on a regular basis and by team member as well. When team members use their KPIs it enables them to know with clarity if they are doing their job to the best of their ability. Many tools that managers use to manage team members are beneficial to team members as well but KPIs are especially true.
To be continued...